How Pepperdine University Achieves Campus-Wide Innovation with Softdocs and PeopleSoft Integration

Pepperdine University, a four-year private institution based in Malibu, California, has reimagined campus operations through a commitment to long-term, scalable innovation.

Softdocs, the leader in document management and process automation for higher education, is at the heart of their digital transformation.

By digitizing over six million documents, launching more than 300 live forms, and onboarding nearly every major department across campus into the Softdocs Platform, Pepperdine transformed the way it manages information and serves its community.

The campus-wide adoption, built upon deep integrations with PeopleSoft, fosters a culture of digital-first thinking and continuous process improvement.

How the University of Massachusetts Built a Foundation for Long-Term, System-Wide Scale with Softdocs

For the University of Massachusetts (UMass), replacing a legacy document imaging platform (ImageNow) wasn’t just an upgrade. It was a system-wide shift in how work gets done.

The transition became an opportunity to establish a shared way of working across four campuses — one that allows teams to learn from each other, reuse what works, and tap into shared services where it makes sense, without sacrificing campus autonomy.

Before this transition, most of the team’s time went toward reacting to system issues as they arose, leaving little room to step back and improve how teams actually completed their work.